Privacy Policy
Last updated: February 18, 2026
Apex Prime Cleaning Co. ("we", "us", or "our") is committed to protecting the privacy of our customers, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, and mailing address
- Account information: email, password (stored encrypted), and role preferences
- Property details: address, building name, property type, and cleaning requirements you provide when requesting a quote
- Payment information: processed securely through Stripe and PayPal — we do not store your full credit card number
- Usage data: pages visited, browser type, IP address, and session information collected through server logs
- Communications: messages sent through our platform, support requests, and feedback
2. How We Use Your Information
We use your personal information to:
- Provide and manage our cleaning services
- Process quotes, bookings, and payments
- Communicate with you about your account and scheduled services
- Send service confirmations, invoices, and receipts
- Improve our website, services, and customer experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: payment processors (Stripe, PayPal), email delivery services, and cloud hosting providers who assist in operating our business
- Cleaning staff: your name, address, and service instructions are shared with assigned cleaners to perform the requested services
- Legal requirements: when required by law, regulation, or legal process
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted passwords using bcrypt hashing
- HTTPS encryption for all data transmission
- Session-based authentication with secure cookies
- Role-based access control limiting data access to authorized personnel
- Regular security reviews of our systems
5. Cookies and Tracking
We use session cookies to maintain your login state and provide a seamless experience. We use Cloudflare Turnstile for bot protection on public forms. We do not use third-party advertising trackers.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent for optional communications
To exercise any of these rights, please contact us at contact@apexprimecleaningco.ca.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: